Tag: OTA

Nokia N8 or C7 Software Updates Failing? Try This : Updated

Nokia is earning bad reputation almost every day. It’s unfortunate, but it’s true. Recently Nokia published some minor OTA software updates for Symbian ^3 devices, Nokia N8 and C7.

The updates are named as follows:

  • Phone apps update (important)
  • Apps update 1.0
  • Nokia DAB Radio
  • Videos

For some users updates are failing without any apparent reason, this includes me, and I’ve been following the discussions on official forums.

Users have tried changing the dates, soft-rebooting and hard-rebooting (8 secs power button) their devices, even some already tried factory-rest without any luck, this also includes me. All four updates failed every time, even it felt like the software updater not even trying to make a connection to internet to retry the download.

Now lets get back to the solution, which worked for me. As I mentioned, I also own a Nokia N8, and it was happening to me as well. Since it’s my secondary device, I am using it without SIM for emails, news and keeping an eye on Facebook and Twitter activity.

I found an old prepaid Tchibo SIM bought from Germany, I just popped in this SIM and did a soft-reboot. After the reboot when device was responsive again, I tried the updater. This time all four updates installed successfully, one by one. Yay!

nokia-n8-updates

So, the root cause seems to be with the SIM a folder located in Mass Storage “E:Private20019119”. You can try with the following:

Working Solution Update:

Big thanks to user “Unick” on Nokia Support Forums, who posted a working solution to the problem, and there are couple of successful installs reported from the solution.

Today I deleted folder E:Private20019119. Aftar that I run update and it finished successful. Maybe current version on Nokia server is correct.

The simple steps would be:

  • Connect your Nokia N8/C7 in Mass Storage mode to PC via USB cable
  • Locate and delete folder named “20019119” under Private folder of Mass Storage
  • That’s all.
  • Unplug the device from PC, and retry again. It should work.
  • If you have installed a SIM in your N8/C7, and update is failing. Remove the SIM, do a soft-reboot. Then try the updater without SIM. If it’s successful, reinstall the SIM and do a soft-reboot.
  • If you are using it SIM-less, like me, just put any SIM into device, do a soft-reboot. Try the updater.
  • If updater is failing with your current SIM and without SIM, you can borrow a SIM from your friend or family member, but remember, it should be from different operator than yours. Try the updater after soft-reboot.

I hope my findings will help others with the same issue. And also let me know if it worked for you as well, and which method you used.

I hope Nokia engineers are already working on a permanent solution, and they will be more careful with the updates in future.

// chall3ng3r //