Nokia is earning bad reputation almost every day. It’s unfortunate, but it’s true. Recently Nokia published some minor OTA software updates for Symbian ^3 devices, Nokia N8 and C7.
The updates are named as follows:
- Phone apps update (important)
- Apps update 1.0
- Nokia DAB Radio
For some users updates are failing without any apparent reason, this includes me, and I’ve been following the discussions on official forums.
Users have tried changing the dates, soft-rebooting and hard-rebooting (8 secs power button) their devices, even some already tried factory-rest without any luck, this also includes me. All four updates failed every time, even it felt like the software updater not even trying to make a connection to internet to retry the download.
Now lets get back to the solution, which worked for me. As I mentioned, I also own a Nokia N8, and it was happening to me as well. Since it’s my secondary device, I am using it without SIM for emails, news and keeping an eye on Facebook and Twitter activity.
I found an old prepaid Tchibo SIM bought from Germany, I just popped in this SIM and did a soft-reboot. After the reboot when device was responsive again, I tried the updater. This time all four updates installed successfully, one by one. Yay!
So, the root cause seems to be with the SIM a folder located in Mass Storage “E:Private20019119”. You can try with the following:
Working Solution Update:
Big thanks to user “Unick” on Nokia Support Forums, who posted a working solution to the problem, and there are couple of successful installs reported from the solution.
Today I deleted folder E:Private20019119. Aftar that I run update and it finished successful. Maybe current version on Nokia server is correct.
The simple steps would be:
- Connect your Nokia N8/C7 in Mass Storage mode to PC via USB cable
- Locate and delete folder named “20019119” under Private folder of Mass Storage
- That’s all.
- Unplug the device from PC, and retry again. It should work.
- If you have installed a SIM in your N8/C7, and update is failing. Remove the SIM, do a soft-reboot. Then try the updater without SIM. If it’s successful, reinstall the SIM and do a soft-reboot.
- If you are using it SIM-less, like me, just put any SIM into device, do a soft-reboot. Try the updater.
- If updater is failing with your current SIM and without SIM, you can borrow a SIM from your friend or family member, but remember, it should be from different operator than yours. Try the updater after soft-reboot.
I hope my findings will help others with the same issue. And also let me know if it worked for you as well, and which method you used.
I hope Nokia engineers are already working on a permanent solution, and they will be more careful with the updates in future.
// chall3ng3r //